← Back to Amps & Octane

Support

Need help with Amps & Octane? Find answers to common questions below or contact our support team directly.

Contact Support

Email us at [email protected]

We aim to respond within 48 hours on business days. When contacting support, please include:

Frequently Asked Questions

How do I create an account?
  1. Download Amps & Octane from the App Store (iOS) or Google Play Store (Android), or visit app.ampsoctane.com in your browser.
  2. Tap Create Account on the login screen.
  3. Enter your email address and choose a password.
  4. Check your inbox for a verification email and tap the link to verify your account.
  5. You are all set! Start adding your vehicles.
How do I reset my password?
  1. On the login screen, tap Forgot Password.
  2. Enter the email address associated with your account.
  3. Check your inbox for a password reset email from Firebase.
  4. Follow the link in the email to set a new password.
  5. Log in with your new password.

If you do not receive the email, check your spam/junk folder. If you still have trouble, contact [email protected].

How do I delete my account?

You can delete your account directly from within the app:

  1. Open the App and navigate to Settings.
  2. Tap Account.
  3. Tap Delete Account.
  4. Confirm the deletion when prompted.
  5. Re-authenticate with your password when asked.

This will permanently delete your account and all associated data (vehicles, logs, expenses, locations, reminders, backups, and receipt photos) within 30 days. This action cannot be undone.

If you cannot access the app, email [email protected] from the email address on your account and we will process the deletion for you.

For more details, see our Account Deletion page.

How do I export my data?

Premium users can export their data as CSV files:

  1. Open the App and navigate to Settings.
  2. Tap Export CSV.
  3. Choose which data to export (logs, expenses, etc.).
  4. The CSV file will be generated and you can share or save it.

If you are not a Premium user and need a data export, contact [email protected] and we will provide your data in a reasonable format.

What are Premium features?

The Premium subscription unlocks additional features including:

  • CSV Export: Export your logs and expenses as CSV files for personal records or tax purposes.
  • CSV Import: Import data from other apps or spreadsheets.
  • Cloud Backup: Automatic backups of your data.
  • Ad Removal: Enjoy the app without banner or interstitial ads.

You can subscribe to Premium from within the app through the Apple App Store (iOS) or Google Play Store (Android).

How do I cancel my Premium subscription?

Subscriptions are managed through your device's app store:

  • iOS: Go to your device Settings → tap your name → Subscriptions → Amps & Octane → Cancel.
  • Android: Open Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → Amps & Octane → Cancel.

You will retain Premium features until the end of your current billing period.

Is my data secure?

Yes. Your data is encrypted in transit (TLS) and at rest by Google Cloud infrastructure. Authentication is handled by Firebase Authentication. The app also offers an optional biometric lock screen (Face ID / fingerprint) for additional on-device security. For full details, see our Privacy Policy.

Does the app track my location in the background?

No. Amps & Octane only accesses your location when you explicitly use GPS or the map picker to tag a fueling or charging station. We do not track your location in the background.

Useful Links